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TL 9000 consultants

TELE COMMUNICATION STANDARD

 

TL 9000 defines the unique quality system requirements for design, development, production, delivery, and service exclusively for telecom industries by QuEST forum. In addition, it specifies measurements for companies to help evaluate the effectiveness of quality implementation and improvement programs.

 

 

TL 9000 is a two-part quality system with significant management and measurement components. In particular, TL 9000 certified organizations are required to comply with

 

 

  • All requirements clauses of the International Standards ISO 9001:2008
  • Telecom-specific requirements that apply to all registrations
  • Telecom-specific requirements that apply to hardware, software and/or service registrations
  • Telecom industry measurements that apply in all product categories
  • Telecom industry measurements that apply in certain product categories specific to hardware, software and/or services

 

 

The TL 9000 “Requirements Handbook” and “Measurements Handbook” provide exhaustive information on both aspects of this quality management system.

 

 

The result was TL-9000 Book One, which standardizes the telecommunications industry's quality system requirements.  Its structure uses a 5-tier model as follows

 

 

  • Tier 1 : contains the international requirements of the ISO 9001
  • Tier 2 : contains the quality system requirements of the telecommunications industry that are common to all its sectors, i.e., hardware, software and services
  • Tier 3 : contains quality system requirements that are specific to each of the industry's individual sectors, i.e., hardware, software and services
  • Tier 4 : contains the telecommunications industry's supplier performance metrics or measurements that are common to all its sectors, i.e., hardware, software and services
  • Tier 5 : contains the telecommunications industry's supplier performance metrics or measurements that are specific to each of the industry's individual sectors, i.e., hardware, software and services.

 

 

A second handbook that deals with metrics to quantify the benefits realized from TL-9000 implementation was later created by the industry.  Aside from measuring the performance of the quality system, this second handbook also assesses the progress of quality maturation of the company, identifies areas for quality process improvement, and provides comparative benchmarking capabilities for the industry.

 

 

Thus, the QuEST Forum was able to produce two handbooks:

 

 

1) TL 9000 Quality System Requirements

 

2)  TL 9000 Quality System Measurements.

 

 

The main driving force behind the effort to come up with a quality standard for telecommunications  companies is the high cost being incurred by the industry as a result of quality issues.  This is why the TL-9000 standard incorporates a performance measuring system that quantifies the effects of its implementation - to allow the various telecommunications companies to document their savings and share their experiences with others in quantified terms.

 

 

Benefits of implementing TL-9000

 

  • Continuous improvement of service to subscribers
  • Enhanced customer/supplier relationships
  • standardized quality system requirements
  • Worldwide uniform performance and cost-based measurements
  • Efficient management of external audits and site visits
  • Overall cost reduction and increased competitiveness
  • Enhanced competitive position for conforming suppliers
  • Enhanced management and improvement of subcontractor performance
  • Creation of a platform for improvement initiatives
 
 
To know more in details please write to us on ceo@isoconsultantonline.com or call

+919962590571

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